Privacy Policy

Last updated: August 23, 2026

1. Introduction

AiBAY Technologies Pvt. Ltd. ("AiBAY", "we", "us", or "our") operates the AiBAY website, mobile application, and related services (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our app, or otherwise interact with us.

By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Platform.

2. Information We Collect

2.1 Information you provide to us

• Account information: name, email address, phone number, delivery address, and password when you create an account.
• Order information: items ordered, restaurant selected, special instructions, and payment details.
• Communications: messages you send to customer support, feedback, reviews, and survey responses.
• Partner information: business name, FSSAI license, bank details, and menu information if you register as a restaurant or delivery partner.

2.2 Information collected automatically

• Device & usage data: IP address, device identifiers, browser type, operating system, and app usage patterns.
• Location data: precise or approximate location, with your permission, to show nearby restaurants and enable delivery tracking.
• Cookies & similar technologies: as described in Section 5 below.

2.3 Information from third parties

We may receive information about you from payment processors, delivery partners, social media platforms (if you log in via a third-party account), and publicly available sources.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders, including coordinating with restaurants and delivery partners.
• Create and maintain your account, and provide customer support.
• Personalize your experience, including recommendations and search results.
• Send order updates, promotional offers, and service-related communications (you can opt out of marketing messages at any time).
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations and enforce our Terms & Conditions.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Restaurant & delivery partners: to fulfil your order (name, delivery address, order details, contact number).
• Payment processors: to securely process transactions.
• Service providers: analytics, cloud hosting, customer support, and marketing vendors who process data on our behalf.
• Legal & regulatory authorities: where required by law, court order, or to protect our rights and the safety of our users.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

5. Cookies & Tracking

We use cookies and similar tracking technologies to keep you signed in, remember your preferences, understand how the Platform is used, and deliver relevant advertising. You can control cookies through your browser settings; disabling certain cookies may limit some features of the Platform.

Cookie type	Purpose
Essential	Login sessions, cart contents, security
Analytics	Understand usage patterns to improve the Platform
Marketing	Personalize offers and measure campaign performance

6. Data Security

We implement industry-standard technical and organizational measures — including encryption in transit, access controls, and regular security reviews — to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Order history is typically retained for a minimum period as required under applicable tax and consumer protection laws, after which it is securely deleted or anonymized.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or update your personal information via your account settings.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Opt out of marketing communications at any time via the unsubscribe link or app settings.
• Withdraw consent for location or notification permissions through your device settings.
• Request a copy of the personal data we hold about you.

To exercise any of these rights, contact us using the details in Section 11.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes via the app, email, or a prominent notice on our website, along with an updated "Last updated" date at the top of this page.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection team: