Terms & Conditions

1. Acceptance of Terms

By creating an account, placing an order, or otherwise using the AiBAY platform ("Platform"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Eligibility & Accounts

You must be at least 18 years old to create an AiBAY account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3. Orders & Payments

All orders are subject to acceptance and availability. Prices displayed include applicable taxes unless stated otherwise; delivery fees, platform fees, and applicable surge charges will be shown at checkout before you confirm payment. Payments are processed securely through our third-party payment partners.

4. Delivery

Estimated delivery times are provided for guidance and may vary due to weather, traffic, restaurant preparation time, or other factors beyond our control. AiBAY and its delivery partners will make reasonable efforts to deliver orders within the estimated window.

5. Cancellations & Refunds

Orders may be cancelled free of charge within 2 minutes of placement. Once a restaurant begins preparing your order, cancellation may not be possible or may incur a partial charge. Refunds for incorrect, missing, or damaged items are processed after review, typically within 3–5 business days to your original payment method.

6. User Conduct

You agree not to misuse the Platform, including submitting fraudulent orders, abusing promotional offers, harassing delivery partners or restaurant staff, or attempting to interfere with the Platform's normal operation.

7. Limitation of Liability

AiBAY acts as an intermediary connecting customers with independent restaurant and delivery partners. To the maximum extent permitted by law, AiBAY is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, including food quality issues attributable to restaurant partners.

8. Governing Law

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

9. Contact Us

For questions about these Terms & Conditions, please reach out to our support team.