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<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>Privacy Policy — AiBAY</title> <meta name="description" content="Read the AiBAY Privacy Policy to understand how we collect, use, share and protect your personal information across our app and website."> <link rel="canonical" href="https://www.aibay.example/privacy-policy.html"> <meta property="og:title" content="Privacy Policy — AiBAY"> <meta property="og:description" content="Read the AiBAY Privacy Policy to understand how we collect, use, share and protect your personal information across our app and website."> <meta property="og:type" content="website"> <meta property="og:image" content="assets/img/hero-visual.jpg"> <meta name="theme-color" content="#1E1042"> <link rel="icon" href="assets/img/logo-icon.png" type="image/png"> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link href="https://fonts.googleapis.com/css2?family=Space+Grotesk:wght@500;600;700&family=Inter:wght@400;500;600;700;800&family=JetBrains+Mono:wght@400;500;600;700&display=swap" rel="stylesheet"> <link rel="stylesheet" href="assets/css/style.css"> </head> <body> <header class="site-header"> <div class="container"> <a href="index.html" class="brand" aria-label="AiBAY home"> <img src="assets/img/logo-full.png" alt="AiBAY — Food. Delivered. Delightfully."> </a> <nav class="main-nav" aria-label="Primary"> <ul> <li><a href="index.html" class="">Home</a></li> <li><a href="menu.html" class="">Menu</a></li> <li><a href="offers.html" class="">Offers</a></li> <li><a href="about.html" class="">About</a></li> <li><a href="partner.html" class="">Partner With Us</a></li> <li><a href="contact.html" class="">Contact</a></li> </ul> </nav> <div class="header-actions"> <button class="icon-btn" aria-label="Search"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="11" cy="11" r="7"/><path d="m21 21-4.3-4.3"/></svg></button> <button class="icon-btn" aria-label="Cart"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="9" cy="20" r="1.5"/><circle cx="18" cy="20" r="1.5"/><path d="M2 3h2l2.4 12.2a2 2 0 0 0 2 1.6h7.7a2 2 0 0 0 2-1.6L20 7H6"/></svg></button> <a href="offers.html" class="btn btn-primary btn-sm">Order Now <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round"><path d="M5 12h14M13 6l6 6-6 6"/></svg></a> <button class="nav-toggle" aria-label="Open menu"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M4 7h16M4 12h16M4 17h16"/></svg></button> </div> </div> </header> <div class="mobile-drawer" aria-hidden="true"> <div class="backdrop"></div> <div class="panel"> <div class="drawer-top"> <img src="assets/img/logo-full.png" alt="AiBAY" style="height:28px;"> <button class="drawer-close" aria-label="Close menu"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M6 6l12 12M18 6 6 18"/></svg></button> </div> <a href="index.html" data-nav>Home</a> <a href="menu.html" data-nav>Menu</a> <a href="offers.html" data-nav>Offers</a> <a href="about.html" data-nav>About</a> <a href="partner.html" data-nav>Partner With Us</a> <a href="contact.html" data-nav>Contact</a> <a href="offers.html" class="btn btn-primary drawer-cta">Order Now <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round"><path d="M5 12h14M13 6l6 6-6 6"/></svg></a> </div> </div> <main class="page-shell"> <section class="page-hero" style="padding-bottom:44px;"> <div class="corner-cut"></div> <div class="container"> <div class="breadcrumb"><a href="index.html">Home</a> <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round"><path d="M5 12h14M13 6l6 6-6 6"/></svg> <span>Privacy Policy</span></div> <span class="eyebrow"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="4.5" y="10.5" width="15" height="10" rx="2"/><path d="M8 10.5V7a4 4 0 0 1 8 0v3.5"/></svg> Your Data, Protected</span> <h1>Privacy Policy</h1> <p>This policy explains what personal information AiBAY collects, why we collect it, and the choices you have. We've written it in plain language wherever we can.</p> </div> </section> <section class="legal-shell"> <div class="container"> <div class="legal-layout"> <aside class="legal-toc reveal"> <h5>On This Page</h5> <ul><li><a href="#introduction">1. Introduction</a></li><li><a href="#information-we-collect">2. Information We Collect</a></li><li><a href="#how-we-use">3. How We Use Your Information</a></li><li><a href="#sharing">4. How We Share Information</a></li><li><a href="#cookies">5. Cookies & Tracking</a></li><li><a href="#security">6. Data Security</a></li><li><a href="#retention">7. Data Retention</a></li><li><a href="#your-rights">8. Your Rights & Choices</a></li><li><a href="#children">9. Children's Privacy</a></li><li><a href="#changes">10. Changes to This Policy</a></li><li><a href="#contact">11. Contact Us</a></li></ul> </aside> <div class="legal-body reveal"> <span class="legal-updated"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="12" r="9"/><path d="M12 7v5l3.2 2"/></svg> Last updated: August 23, 2026</span> <div class="legal-note"> <strong>Sample policy notice</strong> This page is a professionally structured Privacy Policy template prepared for the AiBAY website design. Replace the placeholder details below (legal entity name, DPO contact, jurisdiction-specific clauses) with your organization's finalized policy document before publishing live. </div> <h2 id="introduction">1. Introduction</h2> <p>AiBAY Technologies Pvt. Ltd. ("AiBAY", "we", "us", or "our") operates the AiBAY website, mobile application, and related services (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our app, or otherwise interact with us.</p> <p>By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Platform.</p> <h2 id="information-we-collect">2. Information We Collect</h2> <h3>2.1 Information you provide to us</h3> <ul> <li><strong>Account information:</strong> name, email address, phone number, delivery address, and password when you create an account.</li> <li><strong>Order information:</strong> items ordered, restaurant selected, special instructions, and payment details.</li> <li><strong>Communications:</strong> messages you send to customer support, feedback, reviews, and survey responses.</li> <li><strong>Partner information:</strong> business name, FSSAI license, bank details, and menu information if you register as a restaurant or delivery partner.</li> </ul> <h3>2.2 Information collected automatically</h3> <ul> <li><strong>Device & usage data:</strong> IP address, device identifiers, browser type, operating system, and app usage patterns.</li> <li><strong>Location data:</strong> precise or approximate location, with your permission, to show nearby restaurants and enable delivery tracking.</li> <li><strong>Cookies & similar technologies:</strong> as described in Section 5 below.</li> </ul> <h3>2.3 Information from third parties</h3> <p>We may receive information about you from payment processors, delivery partners, social media platforms (if you log in via a third-party account), and publicly available sources.</p> <h2 id="how-we-use">3. How We Use Your Information</h2> <p>We use the information we collect to:</p> <ul> <li>Process and deliver your orders, including coordinating with restaurants and delivery partners.</li> <li>Create and maintain your account, and provide customer support.</li> <li>Personalize your experience, including recommendations and search results.</li> <li>Send order updates, promotional offers, and service-related communications (you can opt out of marketing messages at any time).</li> <li>Detect, prevent, and address fraud, security issues, and technical problems.</li> <li>Comply with legal obligations and enforce our Terms & Conditions.</li> </ul> <h2 id="sharing">4. How We Share Information</h2> <p>We do not sell your personal information. We may share information with:</p> <ul> <li><strong>Restaurant & delivery partners:</strong> to fulfil your order (name, delivery address, order details, contact number).</li> <li><strong>Payment processors:</strong> to securely process transactions.</li> <li><strong>Service providers:</strong> analytics, cloud hosting, customer support, and marketing vendors who process data on our behalf.</li> <li><strong>Legal & regulatory authorities:</strong> where required by law, court order, or to protect our rights and the safety of our users.</li> <li><strong>Business transfers:</strong> in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.</li> </ul> <h2 id="cookies">5. Cookies & Tracking</h2> <p>We use cookies and similar tracking technologies to keep you signed in, remember your preferences, understand how the Platform is used, and deliver relevant advertising. You can control cookies through your browser settings; disabling certain cookies may limit some features of the Platform.</p> <table style="width:100%;border-collapse:collapse;margin:18px 0;font-size:14px;"> <thead><tr style="background:var(--paper-dim);"> <th style="text-align:left;padding:12px 14px;border-bottom:1px solid var(--line);">Cookie type</th> <th style="text-align:left;padding:12px 14px;border-bottom:1px solid var(--line);">Purpose</th> </tr></thead> <tbody> <tr><td style="padding:12px 14px;border-bottom:1px solid var(--line);">Essential</td><td style="padding:12px 14px;border-bottom:1px solid var(--line);color:var(--ink-soft);">Login sessions, cart contents, security</td></tr> <tr><td style="padding:12px 14px;border-bottom:1px solid var(--line);">Analytics</td><td style="padding:12px 14px;border-bottom:1px solid var(--line);color:var(--ink-soft);">Understand usage patterns to improve the Platform</td></tr> <tr><td style="padding:12px 14px;">Marketing</td><td style="padding:12px 14px;color:var(--ink-soft);">Personalize offers and measure campaign performance</td></tr> </tbody> </table> <h2 id="security">6. Data Security</h2> <p>We implement industry-standard technical and organizational measures — including encryption in transit, access controls, and regular security reviews — to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.</p> <h2 id="retention">7. Data Retention</h2> <p>We retain your personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Order history is typically retained for a minimum period as required under applicable tax and consumer protection laws, after which it is securely deleted or anonymized.</p> <h2 id="your-rights">8. Your Rights & Choices</h2> <p>Depending on your location, you may have the right to:</p> <ul> <li>Access, correct, or update your personal information via your account settings.</li> <li>Request deletion of your account and associated data, subject to legal retention requirements.</li> <li>Opt out of marketing communications at any time via the unsubscribe link or app settings.</li> <li>Withdraw consent for location or notification permissions through your device settings.</li> <li>Request a copy of the personal data we hold about you.</li> </ul> <p>To exercise any of these rights, contact us using the details in Section 11.</p> <h2 id="children">9. Children's Privacy</h2> <p>The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.</p> <h2 id="changes">10. Changes to This Policy</h2> <p>We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes via the app, email, or a prominent notice on our website, along with an updated "Last updated" date at the top of this page.</p> <h2 id="contact">11. Contact Us</h2> <p>If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection team:</p> <div class="contact-card" style="margin-top:16px;"> <div class="ic"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="2.5" y="4.5" width="19" height="15" rx="2.2"/><path d="m3 6 9 7 9-7"/></svg></div> <div><h5>Privacy Team</h5><p><a href="mailto:privacy@aibay.example">sales@absecmy.com</a><br>Absec Malaysia Sdn Bhd, block F1, UPM-MTDC Technology Centre, Universiti Putra Malaysia, 43400 Serdang, Selangor Darul Ehsan</p></div> </div> </div> </div> </div> </section> </main> <footer class="site-footer"> <div class="container"> <div class="footer-top"> <div class="footer-brand"> <img src="assets/img/logo-footer.png" alt="AiBAY"> <p>Food, delivered delightfully. AiBAY connects you to 1000+ restaurants, cafés and local kitchens with fast, reliable delivery — right to your door.</p> <div class="footer-social"> <a href="#" aria-label="Facebook"><svg viewBox="0 0 24 24" fill="currentColor"><path d="M13.5 21v-8.1h2.7l.4-3.1h-3.1V7.9c0-.9.3-1.5 1.6-1.5h1.7V3.6C16.5 3.6 15.6 3.5 14.5 3.5c-2.3 0-3.9 1.4-3.9 4v2.3H8v3.1h2.6V21z"/></svg></a> <a href="#" aria-label="Instagram"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><rect x="3" y="3" width="18" height="18" rx="5"/><circle cx="12" cy="12" r="4"/><circle cx="17.3" cy="6.7" r="1"/></svg></a> <a href="#" aria-label="Twitter"><svg viewBox="0 0 24 24" fill="currentColor"><path d="M22 5.9c-.7.3-1.5.6-2.3.7.8-.5 1.5-1.3 1.8-2.3-.8.5-1.7.8-2.6 1a4.1 4.1 0 0 0-7 3.7A11.6 11.6 0 0 1 3.4 4.6a4.1 4.1 0 0 0 1.3 5.5c-.7 0-1.3-.2-1.9-.5v.1c0 2 1.4 3.6 3.3 4a4.2 4.2 0 0 1-1.9.1 4.1 4.1 0 0 0 3.8 2.9A8.3 8.3 0 0 1 2 18.4a11.6 11.6 0 0 0 6.3 1.8c7.5 0 11.7-6.3 11.7-11.7v-.5c.8-.6 1.5-1.3 2-2.1z"/></svg></a> <a href="#" aria-label="YouTube"><svg viewBox="0 0 24 24" fill="currentColor"><path d="M23 12s0-3.4-.4-5a2.9 2.9 0 0 0-2-2C18.9 4.5 12 4.5 12 4.5s-6.9 0-8.6.5a2.9 2.9 0 0 0-2 2C1 8.6 1 12 1 12s0 3.4.4 5a2.9 2.9 0 0 0 2 2c1.7.5 8.6.5 8.6.5s6.9 0 8.6-.5a2.9 2.9 0 0 0 2-2c.4-1.6.4-5 .4-5zM9.8 15.5v-7l6.2 3.5z"/></svg></a> </div> </div> <div class="footer-col"> <h5>Quick Links</h5> <ul> <li><a href="index.html">Home</a></li> <li><a href="menu.html">Explore Menu</a></li> <li><a href="offers.html">Offers & Deals</a></li> <li><a href="about.html">About AiBAY</a></li> <li><a href="partner.html">Partner With Us</a></li> <li><a href="contact.html">Contact Us</a></li> </ul> </div> <div class="footer-col"> <h5>For Restaurants</h5> <ul> <li><a href="partner.html">Become a Partner</a></li> <li><a href="partner.html#how-it-works">How It Works</a></li> <li><a href="partner.html#pricing">Partner Pricing</a></li> <li><a href="contact.html">Partner Support</a></li> <li><a href="offers.html">Promote Your Menu</a></li> </ul> </div> <div class="footer-col"> <h5>Company</h5> <ul> <li><a href="about.html">Our Story</a></li> <li><a href="about.html#values">Our Values</a></li> <li><a href="contact.html">Careers</a></li> <li><a href="contact.html">Help & Support</a></li> <li><a href="privacy-policy.html">Privacy Policy</a></li> </ul> </div> </div> <div class="footer-bottom"> <p>© Absec Malaysia Sdn Bhd, block F1, UPM-MTDC Technology Centre, Universiti Putra Malaysia, 43400 Serdang, Selangor Darul Ehsane.</p> <div class="legal-links"> <a href="privacy-policy.html">Privacy Policy</a> <a href="terms.html">Terms & Conditions</a> <a href="privacy-policy.html#cookies">Cookie Policy</a> <a href="contact.html">Sitemap</a> </div> </div> </div> </footer> <button class="to-top" aria-label="Back to top"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.4" stroke-linecap="round" stroke-linejoin="round"><path d="M6 15l6-6 6 6"/></svg></button> <script src="assets/js/main.js"></script> </body> </html>
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